Terms of Service
Welcome to Dolls Lovers!
When you visit our website, create an account, or make a purchase, you are agreeing to our Terms of Service. If you have any questions, our dedicated support team is ready to assist you at support@dollslovers.com.
Section 1 - Changes to These Terms of Service
We maintain the right to update this policy without prior notice to our users.
Section 2 - Eligibility and User Behavior
Age Requirement: To engage with our website and services, you must be 18 years or older. We do not cater to minors, and if we discover a user under this age accessing our services, we reserve the right to terminate their account without prior notice.
Contract Termination: We reserve the discretion to terminate any user's contract in cases of fraudulent activities or any illegal usage that may harm our team or our services.
Usage Guidelines: By accessing our website, you commit to using it for legal purposes and agree not to violate any laws. The transmission of viruses is strictly prohibited.
Section 3 - Website Accuracy
We are unable to guarantee the absolute accuracy of all content on our website. As our product range evolves, information, timelines, and specifications may change. We appreciate your understanding.
Section 4 - Pricing and Service Changes
We retain the right to adjust product and service prices at any time without prior notice.
Section 5 - Products and Services
Product Likeness: Please note that the images of our products may not be an exact match to the ones you receive. For clarification, you can contact us at support@dollslovers.com, and we'll provide you with factory pictures and a detailed explanation.
Contract Termination: We reserve the right to terminate contracts, with reasons kept confidential. In case of an order, it will be canceled, and the customer notified.
Respectful Communication: Offensive or disrespectful language directed at our team may result in us not responding.
We aim to maintain a respectful, empathetic environment for our customers and employees.
Section 6 - Payments and Delivery
Payment: Payment is required in advance before shipping. Pricing, payment methods, and any applicable taxes are explained on our Payment Information page.
Customized Products: For customized orders, we'll send you factory pictures for approval. If there's no response within 2 weeks, we'll proceed with shipping.
Delivery Timelines: Please understand that while we provide estimated delivery times, unforeseen external factors such as wars, pandemics, and customs delays may affect delivery.
For more delivery information, please visit our Shipping & Delivery page.
Section 7 - Personal Information
Details about how we handle your personal information and your rights can be found in our Privacy Policy.
Section 8 - Entering the Contract
Once you click the "Complete Purchase" button, you've entered a legally binding contract. We'll send you an order confirmation email to confirm this. If a product is unavailable or out of stock, we'll inform you and offer alternatives or a refund.
Section 9 - Cancellations, Changes, and Discounts
Cancellations: You have 24 hours to cancel your order with a small administration fee. After this time, we may proceed with the cancellation with an administration fee depending on the status of your order .
Changes: Within 24 hours, you can request changes at no charge, depending on the nature of the change. After this time, we may need to consult with the factory if the product is in production.
Discounts: If you forgot to apply a discount code when placing your order, notify us within 72 hours, and we'll issue a refund for the full amount of the discount.
Section 10 - Disclaimer and Limitation of Liability
Service Reliability: We do not guarantee uninterrupted, secure, or error-free use of our service.
Results Accuracy: We do not warrant that results from our service will be accurate or reliable.
Service Cancellation: We may remove or cancel the service without notice.
We aim to provide quality service while adhering to legal standards and respecting our customers' rights and privacy. If you have any questions or concerns, please don't hesitate to contact us at support@dollslovers.com.
Dolls Lovers Team.