Can I Make Changes to My Order?
Yes! At Dolls Lovers, we want you to be 100% satisfied with your new companion. You can absolutely make changes to your order, just ensure you contact us within 24 hours of your purchase.
During this initial time frame, you can:
- Modify Customization Options: Change eye color, wig styles, or skin tones.
- Adjust Technical Features: Request an addition of Body Heating, Moaning System or specific body features.
- Switch Your Model: If you’ve changed your mind, you can switch to a different TPE Sex Doll or Silicone Sex Doll.
All of these modifications are handled at no extra cost, provided that production hasn’t started and the change doesn’t involve a premium upgrade with additional fees.
What Happens After 24 Hours?
If your doll has already entered the production phase, we must contact the factory directly to see if a modification is still possible.
In some cases, changes after the 24-hour window may be:
-
Denied: If the factory has already cast the material for your specific love doll.
- Subject to Additional Costs: Depending on the complexity of the modification and how much of the work needs to be restarted.
How to Request a Change?
To ensure your request is processed before production begins, please act quickly:
-
Chat with us: Use the live chat feature on our website for the fastest response.
- Email Support: Send an email to support@dollslovers.com with your order number and the specific details of the change.
Whether you are buying your first realistic sex doll or adding to your collection, our team is here to ensure the process is seamless!
Not sure about your choice yet? Browse our New Arrivals to find the one that truly steals your heart!
