Can I make changes to my order?
Yes! You can absolutely make changes to your order—just make sure to do it within 24 hours of purchase. During that time frame, you can:
- ✅ Request changes to features or customization options
- ✅ Switch to another doll if needed
All of this can be done at no extra cost, as long as production hasn’t started and the requested change doesn’t involve an upgrade with additional fees.
🕐 What happens after 24 hours?
If your doll has already entered production, we’ll need to contact the factory to check if the requested change is still possible. In some cases, changes may be:
- ❌ Denied if production is too far along
- 💲 Subject to additional costs depending on the type of modification
We’ll always do our best to help!
💬 How to request a change?
Just contact us by chat or send an email to support@dollslovers.com with your order number and the details of your request. We’re always happy to assist you! 💖
