Waiting for your sex doll to arrive but your tracking number isn’t updating? Don’t worry! This is completely normal, and we’re here to explain why. 😊

🌍 Shipping Process Explained

Since our customized dolls are shipped from China, they don’t go directly with FedEx or UPS right away. Instead, they first travel with a local Chinese courier (often China Post) before reaching the final courier that delivers to your door.

📦 What Happens to Your Tracking Number?

1. Tracking is created: When your package is sent, we generate the tracking number for the final courier (FedEx or UPS).

2. Package in transit: The doll is shipped with a local courier first, so tracking may not update immediately.

3. Customs clearance: Once the package arrives in your country and clears customs, UPS or FedEx takes over. 🚛

4. Tracking updates: Only after UPS or FedEx receives the package will the tracking number begin updating.

💡 To avoid confusion, we don’t provide the first tracking number (from China Post, etc.)—just the final one!

🕒 Estimated Delivery Times ⏳

If your tracking hasn’t updated within these timeframes, please contact us!

📍 USA 🇺🇸

• Free Shipping: 15-20 days

• Express Shipping: Varies by brand

📍 EU 🇪🇺

• Free Shipping: 45-50 days (max 60)

• Express Shipping: Varies by brand

📍 UK (Express Shipping Only) 🇬🇧

• Estimated Delivery: 20-25 days

🇬🇧 Important Note for UK Free Shipping Customers

For UK Free Shipping orders, the process is slightly different:

• You receive a tracking number from the first local courier (not FedEx/UPS).

• Tracking will only update until the package clears customs—this can take 1-2 weeks.

• Once cleared, the local courier picks it up and contacts you for delivery arrangements.

• Delivery time: Same as EU (45-50 days, max 60).

💡 If it’s been 60 days and no courier has contacted you, please reach out to us!

🔎 What to Do If Your Tracking Hasn’t Updated? 🧐

If your tracking hasn’t updated within the expected timeframe: ✅ Don’t panic—it’s normal! ✅ Wait for customs clearance. ✅ If your package exceeds the max delivery window, contact us, and we’ll check your order status. 💬

At Dolls Lovers, we’re always here to help make your experience smooth and worry-free! 💕 Need assistance? Let us know! 😊