Understanding international import procedures, customs clearance, and local taxation doesn't have to be complicated. The short answer is: it depends on your destination country. In most major regions, we handle everything for you completely tax-free!
Select Your Continent / Region to Check Policy:
North America (United States & Canada)
No stress, no surprise fees. If you are ordering from the United States or Canada, you do not need to worry about customs clearance or unexpected tax bills upon delivery. All import duties, taxes, and entry logistics are 100% pre-paid and managed directly by Dolls Lovers prior to arrival. Your package is delivered straight to your door with zero hassle.
Europe & United Kingdom
For the vast majority of European Union countries as well as the United Kingdom, we fully manage all customs clearance procedures and cover the import taxes on your behalf. You can complete your order with total peace of mind knowing that the price at checkout is all-inclusive.
Note for UK Customers: Please ensure your selected doll meets British import regulations (must be 150cm+ height presentation). Read our UK Compliance Guide for details.
Central & South America (Latin America) / América Latina
In Latin American countries (including Mexico, Argentina, Chile, Colombia, and Brazil), local laws require the direct receiver to clear package import procedures. While we cannot clear customs on your behalf in this region, we walk you through every step of the process:
- Documentation Support: We supply all required commercial invoices, technical specs, and shipping manifests immediately upon request.
- Taxes & Tariff Reimbursement: Import taxes are assessed dynamically by local border authorities upon entry. To help ease this cost, Dolls Lovers offers a tax reimbursement of up to $100 USD when you present your official customs tax receipt!
🇲🇽 🇨🇱 🇦🇷 🇨🇴 🇧🇷 Información en Español para Clientes de Latinoamérica:
En la mayoría de los países de América Latina, tú deberás realizar la liberación aduanal directamente. ¡Pero no te preocupes, en Dolls Lovers te ayudamos en todo el proceso!
- Documentación Completa: Te proporcionamos la factura comercial (Invoice) y los datos técnicos que te pida la aduana de forma inmediata.
- Reembolso de Impuestos hasta $100 USD: Si tu aduana local te cobra impuestos de importación, ¡nosotros te reembolsamos hasta $100 USD del costo total! Solo envíanos tu comprobante de pago oficial a nuestro soporte.
👉 ¿Qué datos te pedirán en la aduana? Consulta la sección ¿Qué me piden en la aduana? abajo.
Oceania (Australia)
For orders bound for Australia, import taxes are rarely assessed. However, in the rare event that Australian Customs levies local duty taxes on your package, simply pay the invoice, send us a copy of your receipt, and our team will process a full reimbursement for you!
While Australian authorities may occasionally ask you to clear customs, we stand by to provide all necessary documentation to ensure a swift release.
👉 See the full list of potential documents in What Am I Asked by Customs?
Asia
In Asian nations where adult products are legally permitted (e.g., Japan, South Korea, Philippines, Thailand), customers normally do not have to pay extra duties or handle manual customs clearance. Packages clear border checks smoothly under standard courier operations.
Africa
Due to legal restrictions regarding adult items across several African nations, direct shipping availability varies significantly. In countries where import is strictly prohibited, we are unable to ship. Please review our Where Sex Dolls Are Illegal Guide for region-by-region legal status.
For legal destinations such as South Africa, route availability depends on the specific manufacturing brand you choose. Contact our live support team prior to ordering to verify current shipping lines for your model.
What Am I Asked by Customs? (Required Documents & Details)
If your local border authorities hold your package for verification (common in Latin America and occasionally Australia), do not panic! Customs clearance is a routine administrative process. Here is what is typically requested and how we help you answer:
1. Package Contents Declaration
When customs officials ask about the contents of the shipment, the standardized industry declaration is: "Articulated Display Mannequin" or "Mannequin for Photography & Display."
2. Commercial Invoice (Factura Comercial)
Border agencies require an official commercial invoice detailing the transaction value and item descriptions. Contact our support team immediately, and we will issue an optimized, official Commercial Invoice formatted specifically for customs clearance.
3. Tax & Personal Identification Number
In several Latin American countries (such as RFC in Mexico, RUT in Chile, or CPF in Brazil), customs requires your personal tax identification number to clear imported cargo. This is standard local border procedure.
We Are Here to Help You 24/7!
If you receive any notification or phone call from your local customs office or courier (FedEx, DHL, UPS), simply reach out to us via Live Chat or email us at support@dollslovers.com. We will guide you step-by-step and prepare all necessary documents within hours.
